Rental period

Minimum rental period is 1 day (24h)

Driver's age and driving license

Minimum age 23 years and maximum 75 years for all car groups. Driving license must be issued at least 1 year before rental start. Driver must hold a valid European (for EU countries) or International (for countries that don’t belong to EU) driving license.

No insurance coverage is not valid:

•    if the driver is under the influence of alcohol or drugs

•    for damages caused by driving on unpaved roads

•    for damage on the bottom part, wheels, hubcaps, tires, mirrors, antenna, glass and interior

•    for loss of personal belongings

•    for accidents caused by a driver not declared in the lease contract

•    for loss or damage of the vehicle key

•    for loss or destruction of GPS device, child seats, or other additional equipment.

The cost of damage or loss of the car is paid even if the tenant is insured by a credit card or other insurance company. In this case, the tenant is obliged to pay the entire vehicle repair or replacement costs and then ask for a refund from the credit card or another insurance provider.


Car rental guarantee

In order to rent a car a credit card is always required (Visa, Master Card, Amex), even if the payment will be in cash. Drivenow Rent a Car will Pre-Authorize the responsibility amount until the end of the rental period.

Additional driver

In a car rental only the driver is covered by all above insurances. If other drivers are going to drive the rented vehicle they must be declared in the lease contract at the start of the rental period. Required documents are identity card or passport and a valid driving license. The additional driver service is free of charge.


On request are available equipment like Baby Seats, is free of charge. 

GPS Navi with a charge per day (maximum charge 10 days). They should be mentioned in the reservation.

Fuel policy

Fuel is measured in 8ths. All cars they should be returned with the same quantity of fuel in the tank as on delivery. If the car is returned with less fuel, there is a charge of 10€ for refuel service plus the cost of the missing fuel. Fuel left in the tank is not refundable


The cars are not allowed to be used for:, driving off-road, carrying heavy objects or bad use in general. Vehicles returned in bad condition and with extremely dirty interior (e.g food stains, coffee, etc.) will be charged for special cleaning with cost up to 100€.

Traffic violations

The renter assumes full responsibility for traffic violations and pays the respective fines. 

Ways of payment

The rent can be paid by credit card, debit card or prepaid card (Visa, Master Card, American Express,), at least 48 hours before the start of the rental period. To complete a booking a deposit is required equal to 20% of total rental rate.

Regardless of payment a credit card (Visa, Mastercard, American Express) is required for guarantee. Drivenow Rent a Car will pre-authorize the liability amount until the end of the rental period.

Booking cancellation

In case of cancellation up to 15 days before departure date, the full amount of the deposit is refundable. In case of cancellation within the period of 15 days prior to departure the deposit is not refundable.

Rental agreement

During receipt of the vehicle a rental agreement is signed and contains the above terms and conditions.

Payments safety

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.